Stories of our customer success
Discover our repository of case studies that showcase real-world examples of how we are modernizing data for customers.
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Mastering Customer & Supplier Relationships with MDM POC
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Highlights
A Probabilistic Matching Engine (PME) identified 20% duplicates in customer master data
Confidence was built through a pilot/POC project, paving the way for a defined strategy for the production phase
The implementation streamlined data management and significantly improved data quality for the client
Overview
Mastech Digital collaborated with a global manufacturing company to address the pressing challenge of data inaccuracy and fragmentation. By establishing an organization's master golden record, the client aimed to create a unified view of customer and supplier relationships. The project was initiated through a Proof of Concept (POC) MDM system that enabled streamlined data modeling and improved data stewardship. The solution's success laid the foundation for an enterprise-wide MDM journey.
Client
A global manufacturing company
Geography
Global
Industry
Manufacturing
Tech Stack
MDM POC Implementation
The Challenges
- The existence of multiple master data authoring systems and data silos led to difficulties in understanding customers and suppliers accurately
- The existing customer MDM system had lost the organization’s trust and was challenging to maintain
- Data quality challenges led to hampered prompt and accurate insights into customers and suppliers