Incident Management With Domain-Specific Trained LLMs
We deployed an AI-powered incident management solution featuring LLMs trained on citizen inquiries to modernize service desk operations.
30% improvement in FCR time — 23% reduction in operational costs — 17% improvement in the CSAT score.
AI-Powered Customer Intelligence
We implemented customer relationship intelligence powered by GraphDB for stronger engagement and smarter targeting.
30% increase in sales conversions — 35% improvement in relationship manager efficiency — $15M+ in new revenue opportunities.
AI-Driven Customer Conversion Tracking
We implemented AI-driven fuzzy match algorithms with ServiceNow integration to streamline workflows and achieve scalable growth.
75% reduction in manual effort — 80% increase in lead-to-purchase visibility — 23% faster decision-making.
Customer Insight 360 UI for Smarter KYC
We transformed the client’s KYC management through AI-powered consolidation, an advanced search and attribute selection, and a unified KYC dashboard.
40% improved KYC processing time and customer onboarding — 25% higher data accuracy and better regulatory compliance — 20% lower operational costs.