Stories of our customer success
Discover our repository of case studies that showcase real-world examples of how we are modernizing data for customers.
Personalizing patient interaction through advanced analytics
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Highlights
Real-time patient data access and evaluation improved, ensuring prompt and accurate responses to patient needs
The platform facilitated the creation of new wellness programs in a cost-effective manner, enhancing patient interaction
Overall patient interaction and experience were elevated, contributing to increased customer retention
Overview
Mastech Digital collaborates with a prominent Healthcare Provider in North America, transforming patient interactions through optimized data utilization. This case study delves into the challenges faced, the innovative solutions implemented, and the remarkable outcomes achieved.
Client
Leading Healthcare Provider
Geography
North America
Industry
Healthcare
Tech Stack
Customer Engagement Platform
The Challenges
- Inefficient patient information access hindered prompt responses, impacting patient interaction
- Manual processes, outdated technology, and limited data visibility decreased staff productivity and hampered data integration
- The need to re-activate elective procedures post-Covid demanded swift marketing initiatives and reduced customer acquisition costs