We come across lot of acronyms these days specifically with the abundance of new applications taking over our daily life. One such acronym is GDPR – a buzz word since May 25, 2018 – which is changing the way companies enable digital business transformation. What is the GDPR? The GDPR, or the General Data Protection Regulation, […]
2018
Salesforce® CRM is an award-winning solution created by Salesforce®, as part of its extensive sales and marketing solutions under the Salesforce® brand. It includes separate systems such as analytics, marketing, service, and community cloud. As a CRM tool, the software helps you track all customer information and interactions in one location to follow more leads. […]
2017
Back in the early 90’s, while working in India on a Data Networking project at Indian Railways’ Center for Railway Information Services (CRIS), we had embarked on setting up a so-called “Artificial Intelligence Database” for capturing data from the years of actual experience of train guards and conductors, and how their human intelligence played a […]
2017
I once was leading a requirement-gathering session to eventually rollout Salesforce at a client location. During a coffee break, I asked a business user, “What do you think of Salesforce? Isn’t it a neat application?” The answer I got was not sugar-coated at all, but rather, very candid. The business user said, “Throw us any […]